All articles 6 min read

Shopping for Health Products Online Without Falling for Anti-Aging Claims

This guide presents selected U.S. government consumer education from Federal Trade Commission. References to “we” or “us” in the source material refer to the issuing agency. Source dates and links appear below.

Buying Health Products and Services Online

The web is convenient for comparing prescription drug prices, researching health products and services, and preparing for your next medical appointment. Use these tips to be smart and safe when researching health products and services online.

Know Who You’re Dealing With

Before you give out any personal or financial information online, whether it’s to buy an item or get more information, remember that anyone can set up shop online. If you're thinking about buying a heath-related product from an unfamiliar company or website, do some research.

  • Confirm the online seller's physical address (not just a P.O. Box) and phone number, so you know you can reach someone if you need to.
  • Do a search for the company name and website, and be sure to look beyond the first page of results. If you find a lot of negative reviews, you are better off taking your business elsewhere.
  • Look for indicators the site is secure, like a URL that begins with https (the "s" is for secure). But that’s not foolproof: security icons can be forged. Avoid sites that ask you to send personal or financial information by email, or ask you to wire cash through a money transfer service.

Consider the Source

When you start your search for health products, services, or information, consider who's behind the information. Government websites (sites ending in .gov) are a good bet. Two great choices are MedlinePlus and Healthfinder.gov; both let you look up hundreds of health topics and the latest health headlines. So are university or medical school websites (.edu).

Nonprofit groups with a mission that focuses on research and teaching about specific conditions (their URLs typically end in .org) also can be good resources, like the American Heart Association or the American Cancer Society. MedlinePlus has a list of organizations that provide health information online. Keep in mind that ".org" doesn't guarantee a site is reputable. Scammers also can set up .org sites.

Buy Prescription Drugs From Licensed U.S. Pharmacies Only

What looks like an online pharmacy could be a front for a scammer or identity thief. The sites may use official looking seals and logos, guarantee satisfaction or your money back, and "look" legitimate. All that can be faked.

You could end up with products that are fake, expired, or mislabeled, or products that contain dangerous ingredients. Or you may pay for a prescription and never get your order — or your money back.

So how can you tell if you're dealing with a legitimate U.S. pharmacy? To see if a pharmacy is licensed in the U.S., check with the board of pharmacy in the state where it's based. The National Association of Boards of Pharmacy (NABP) has information on each state's board. NABP also has a list of online pharmacies that meet its standards, and are accredited through its Verified Internet Pharmacy Practice Sites (VIPPS) program. Reputable pharmacy websites should:

  • require a prescription
  • have a licensed pharmacist to answer your questions
  • provide a physical business address and phone number

Talk to Your Doctor or Health Professional

As you look for answers to your health questions, you might come across websites or ads for pills or other products that make big promises. They may say their product will cure a serious condition like arthritis, diabetes, Alzheimer's disease, multiple sclerosis, cancer, HIV-AIDS, or a range of conditions. Or the ad might be for a weight loss pill that says you can lose weight without exercising or changing how you eat. The reality is that most of these “miracle” products are useless, and at best, a waste of money. Others are flat-out dangerous.

Don't trust a website just because it looks professional or has success stories from "real people." And don’t put much faith in products advertised as "scientific breakthroughs" or "ancient remedies," or ads that use scientific-sounding words like "thermogenesis" or safe-sounding words like "natural." Scammers can be creative. The stories may be made up, or the people may be actors or models paid to praise the product.

Ask your doctor about any product before you try it. Your doctor can tell you about the risks of a product, whether there are reputable studies to support the claims, and its effect on any medicine you're taking or treatments you're getting.

For more on health claims, visit ftc.gov/health.

Report Online Fraud

If you think you may be a victim of health-related fraud, report it to:

  • the Federal Trade Commission at www.ftc.gov/complaint
  • your state Attorney General, using contact information at naag.org
  • your county or state consumer protection agency

Report complaints about foreign companies to econsumer.gov; report problems with a medication or medical device to the FDA.

Anti-Aging Products

History has it that centuries ago, explorer Ponce DeLeon searched in vain for a Fountain of Youth. Even today, consumers explore store shelves, sail through a tide of TV and radio ads, and navigate the internet for an elixir to help them maintain a lean, strong body and wrinkle-free skin. Some modern marketers of pills and sprays claim to have found a Fountain of Youth in a substance called HGH – Human Growth Hormone. But the Federal Trade Commission (FTC), the nation’s consumer protection agency, says a closer look at these non-prescription products suggests that they may be nothing more than hype.

Human Growth Hormone is a substance released by the pituitary gland that spurs growth in children and adolescents. Studies published in the New England Journal of Medicine suggested that when injected, HGH may provide some benefits. But these studies dealt with HGH that is available only with a doctor’s prescription. And even the prescription form of HGH has not been approved by the Food and Drug Administration (FDA) for anti-aging uses.

Nevertheless, some marketers are trying to capitalize on the studies by selling “imposter” pills and sprays, claiming that they provide the same benefits as prescription HGH. Some products claim to contain actual HGH; others are advertised as HGH “boosters” or “releasers” that promise to increase the body’s ability to make its own HGH. Either way, FTC staff has seen no reliable evidence to support the claim that these “wannabe” products have the same effect as prescription HGH.

In fact, the New England Journal of Medicine published a follow-up editorial about “imposter” HGH products in 2003, warning, “If people are induced to buy a ‘human growth hormone releaser’ on the basis of research published in the Journal, they are being misled.” And for its part, the FDA says it is unaware of any reliable evidence to support anti-aging claims for over-the-counter pills and sprays that supposedly contain HGH. The agency has not approved any such products for anti-aging or any other purpose.

In short, products that claim some connection to HGH that are available without a prescription at the corner drug store, online, or through a telemarketer are long on promises and short on proof when it comes to turning back the hands of time.

The FTC says if you are tempted to buy any over-the-counter product that:

  • claims to contain HGH or to boost the body’s production of it;
  • promises easy weight loss, an effortless increase in muscle mass, or other “too-good-to-be-true” benefits; or
  • touts itself as an “anti-aging” shortcut to health and vitality 

exercise doubt, and check it out with your health care provider.

This article was previously available as HGH Pills and Sprays: Human Growth Hype?

Sources and publication details

The federal agency source text is U.S. government work in the public domain. Fynoptic selected, adapted, and formatted it for this guide. No agency endorsement is implied. Follow the linked sources for current program details and the rules applicable to your circumstances.

Back to all articles